Assessment Reminder Email Rules FAQ
Where are these configurations held? Where can i find them?
The configurations live centrally in the email rules tab. For more information, see Reminder Email Rules.
Can I manually send a reminder?
Yes. You can manually send a reminder email by clicking "Send Reminder" from context menu or selecting multiple assessments in the assessment list. For information, see Sending Reminder Emails.
How do I manually send a reminder in addition to automating them?
Utilizing the Bulk Send Reminders feature will assist you in this task. For more information, see Sending Reminder Emails.
What email templates are used?
Assessment Reminder Email (Manual + Automated Rule) and Assessment Reminder (Assessment Past Due) are the email templates used for this feature.
Are automated reminder emails sent out to respondents for assessments with section assignment?
Yes, respondents assigned sections will still receive automated reminder emails. If the respondents of the section have already submitted their section (and have no other open section assigned), then they will NOT receive an automated reminder email since they have submitted their portions already.
Will the reminder be displayed in the summary email?
Yes. If the Summary Email is enabled, any triggered emails (via rules or via bulk send actions/manual reminder) will be sent along with the summary.
The subject message will read: One or more assessment are awaiting your input for completion.
What permission is used to access the Reminder Email Rules feature?
Assessment Reminder Email Rules. This permission controls the ability to view the Email Rules options within settings.
Do the reminder rules apply to other modules?
Yes. The feature applies to all assessments across various modules:
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PIA & DPIA Automation
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Third-Party Risk Management
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IT & Security Risk Management
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Data Mapping Automation
Can I add multiple conditions? Multiple actions?
No. This feature does not support mulitple conditions and/or actions currently.
What happens if there is no deadline set for an assessment?
There will be a 2nd Condition for if user has not set deadline. If no deadline has been set, we will send automated reminder email at the frequency set in the rule until the assessment moves to Under Review.
Do these scheduled emails override any existing email that would send based on a previous deadline schedule?
No, they send in addition to the regularly scheduled emails.
What happens if the deadline passes?
Continue to send reminder emails at the same frequency until assessment moves to Under Review.
What happens if I configure a rule at the root organization, then another rule at a lower organization?
Both rules will be triggered and both emails will be sent.
Should the rule consider Assessment or User organization?
The assessment's organization.
Do the automated emails show in assessment activity?
Yes.